Shipping & Returns
All products will have a specified build time at the top of their page; depending on the product this time is typically either 3-5 business days or 10-14 business days for more complex builds.
Shipping is a flat rate charge, and will be sent via FedEx, USPS, or UPS depending on your shipping address. Tracking information will be provided once the product is sent - please allow up to 24 hours for the tracking number to update after receiving it. Orders over $500 will always ship fully insured with signature confirmation.
Due to the custom nature of each grille being built, returns are only accepted for the following reasons:
- Manufacturer defects
- Incorrect orders provided
The same goes for cancelling orders - each custom grille has many different options and materials used such as color matched paint, custom lettering, and so on. Due to this, cancelling an order will result in only 50% of the original order total being returned. Please be completely certain that you're ordering the exact grille you want so this isn't an issue! Don't hesitate to contact us to go over the options such as color matching, installations, etc.