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Shipping & Returns
Each grille is made-to-order and will come with a lead time stated in the product description. The lead time may vary from 1 to 3 weeks depending on options chosen such as paint matching and other options, and current order volumes may impact the lead time as well. Please contact us if you're curious about the lead time prior to ordering, or want an update on an order you placed.
Shipping to the continental US is a flat rate and will ship via UPS ground. Ground shipping times are roughly;
- East Coast: 1-2 business days
- Midwest: 3-4 business days
- West Coast: 5-6 business days
These times may vary slightly depending on UPS. For shipping to Hawaii, Alaska, and international, please contact us for a quote prior to ordering as there will be an extra shipping charge invoiced to you.
Orders over $400 will always ship with signature confirmation.
If you'd like to use another shipping carrier such as FedEx or USPS, this can be done but please contact us prior to ordering.
Returns / Order Cancellations
Due to the custom nature of each grille being built, returns are only accepted for the following reasons:
- Manufacturer defects
- Incorrect orders provided
In the event of either an incorrect order provided or a manufacturer defect, a replacement part (whether it's the grille insert, a mounting bracket, etc.) will be built for you.
In the event of shipping damage, a replacement part (whether it's the grille insert, a mounting bracket, etc.) will be built for you if you can do the following:
Send us pictures of all sides of the shipping box, a picture of the label itself, and how the grille was wrapped. This will allow for a claim to be filed with UPS, and then a replacement grille will promptly be built for you.
For cancelling orders; each product is custom, made-to-order for each individual. It cannot be restocked and sold like a typical mass produced product. That being said, orders cannot be cancelled after 24 hours. Please be sure of what you're buying! A preview drawing can always be sent for approval prior to cutting out the grille if you request it.