Shipping & Returns

Shipping

Each grille is made-to-order and will come with a lead time stated in the product description. The lead time may vary from 1 to 3 weeks depending on options chosen such as paint matching and other options, and current order volumes may impact the lead time as well. Please contact us if you're curious about the lead time prior to ordering, or want an update on an order you placed.

Shipping to the continental US is a flat rate and will ship via UPS ground. Ground shipping times are roughly;

These times may vary slightly depending on UPS. For shipping to Hawaii, Alaska, and international, please contact us for a quote prior to ordering as there will be an extra shipping charge invoiced to you. 

Orders over $400 will always ship with signature confirmation.

If you'd like to use another shipping carrier such as FedEx or USPS, this can be done but please contact us prior to ordering.

 

Returns / Order Cancellations

Due to the custom nature of each grille being built, returns are only accepted for the following reasons:

The same goes for cancelling orders; after an order is placed there may be specific items ordered for that product such as color match paint or a grille surround. And since each piece is custom, once the grille is cut it cannot be stocked and sold like a typical product. That being said, orders cannot be cancelled after 24 hours. Please be sure of what you're buying! A preview drawing can always be sent for approval prior to cutting out the grille if you request it.

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